Privacy Policy
Effective date: September 18, 2026
This Privacy Policy explains how Helios Bio Pro LLC (“Helios Bio Pro,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit heliosbiopro.com, apply for provider access, use an approved account, place an order, request support, or otherwise interact with us.
1. Information We Collect
Contact and identity information. Name, business email, telephone number, username, mailing address, billing address, and shipping address.
Practice and professional-verification information. Practice name and type, organization NPI, prescriber name and credentials, professional-license number, licensing state, expiration date, authorized-purchaser role, business address, attestations, and related verification information.
Account and transaction information. Account status, login and security records, order history, products viewed or placed in a cart, invoices, payment status, shipping selections, tracking, returns, refunds, and support communications. Payment-card information is processed by payment providers; we may receive transaction tokens, confirmation, billing details, and limited card information such as brand and last four digits rather than full card numbers.
Device and usage information. IP address, browser, device identifiers, pages viewed, referring pages, interactions, approximate location derived from IP address, cookies, pixels, and similar technologies.
Communications and preferences. Messages, application correspondence, support requests, transactional-notice preferences, marketing choices, and records of consent or opt-out requests.
2. How We Use Information
- Review and verify provider and practice applications.
- Create, secure, administer, suspend, or close accounts.
- Provide gated catalog access and practice-specific purchasing functionality.
- Process payments, orders, shipping, claims, returns, and refunds.
- Communicate about applications, verification, accounts, security, orders, and support.
- Maintain purchasing, documentation, compliance, fraud-prevention, and business records.
- Operate, analyze, troubleshoot, protect, and improve the website and Services.
- Send marketing communications where permitted and consistent with your choices.
- Comply with law, enforce our agreements, and protect our rights and the rights of others.
3. Legal and Operational Bases
Depending on the jurisdiction and interaction, we process information to provide requested services and perform contracts, comply with legal obligations, pursue legitimate business and security interests, and act with consent where consent is required. Marketing consent is separate from transactional communications and is not a condition of purchasing access.
4. How We Disclose Information
We may disclose information to service providers that support website hosting, provider verification, account administration, ecommerce, payment processing, fraud prevention, analytics, communications, fulfillment, shipping, professional advisers, and data security. These providers receive information as needed to perform services for us.
We may also disclose information: at your direction; to fulfill an order; to comply with law, legal process, or valid government request; to investigate fraud, security threats, misuse, or violations; to protect rights, safety, and property; or as part of a merger, financing, reorganization, acquisition, bankruptcy, or transfer of business assets.
We do not disclose provider-application information to unaffiliated third parties for their independent clinical use. We do not sell personal information for money. Certain analytics or advertising technologies may be considered “sharing,” “sale,” or targeted advertising under some state privacy laws even when no money is exchanged; where applicable, you may exercise the opt-out rights described below.
5. Cookies and Analytics
We and our service providers may use necessary, functional, analytics, and advertising cookies, pixels, and similar technologies. These technologies help keep users signed in, preserve preferences, understand website performance, prevent fraud, measure campaigns, and improve the Services. Browser settings may allow you to remove or block cookies, although doing so may prevent account, cart, checkout, or other features from working correctly.
6. Transactional and Marketing Communications
We may send non-promotional communications required to review an application, verify credentials, administer an account, secure the Services, fulfill an order, provide tracking, address a claim, or respond to support. Where required, promotional email or text messages are sent only with appropriate consent. You can opt out of promotional messages using the instructions in the message; opting out does not stop necessary transactional communications.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including maintaining an account, documenting verification and orders, providing support, meeting tax, accounting, contractual, insurance, regulatory, and legal obligations, resolving disputes, preventing fraud, and enforcing agreements. Retention periods vary by record type and applicable requirements.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system is completely secure. Account holders are responsible for maintaining credential confidentiality and notifying us promptly of suspected unauthorized access.
9. Your Privacy Rights
Depending on where you live and subject to legal limitations, you may have rights to request access, correction, deletion, or portability of personal information; obtain information about categories collected and disclosed; opt out of certain targeted advertising, sharing, or sale; withdraw consent; or appeal a denied request. We will not unlawfully discriminate against you for exercising a privacy right.
To submit a request, email support@heliosbiopro.com with “Privacy Request” in the subject line or contact us at the address below. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.
10. Children
The Services are intended for professional business users and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child submitted information, contact us so we can evaluate and address the request.
11. Third-Party Links
The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for unaffiliated third-party practices.
12. Changes to This Policy
We may update this Policy to reflect changes in our practices, technology, Services, or legal obligations. The updated version will be posted with a revised effective date.
13. Contact Us
Helios Bio Pro LLC
304 S. Jones Blvd #7871
Las Vegas, NV 89107
Email: support@heliosbiopro.com
Phone: 725.977.5505
